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Job Role:              Charity Shop Assistant Manager with furniture knowledge
Location:              Gateshead
Hours:                  Part-time - 22.5 hours per week – Thursday, Friday & Saturday
Contract type:      Temporary – Military Deployment Cover
Salary:                 £8.80 per hour
Pension:               N/A
Annual Leave:      26 days per annum + Bank Holidays (pro rata)
Start Date:           Immediate

About the role

Are you creative with an eye for detail? Do you love finding second hand gems? Can you generate income from pre-loved items? Is excellent customer service at the heart of what you do? Do you have an interest in supporting our military veteran community? Then we would love to hear from you!

We have an exciting opportunity for an experienced, enthusiastic retailer with excellent customer service skills to become the Assistant Shop Manager for Veterans at Ease’s Gateshead shop.

As Assistant Shop Manager, you support the Manager who is responsible for the management and successful delivery of a customer focussed shop team that is the “window of Veterans at Ease” on the high street.

The post holder will be responsible for helping achieve store profits and targets. When the Shop Manager is not available, you will manage a team of volunteer staff to assist you in providing an excellent customer experience.  Together, you will maintain a well merchandised shop that pushes the boundaries and maintains the Veterans at Ease’s image and reputation.

Our Gateshead shop also stocks large furniture, including sofas, beds and wardrobes. So, you will be responsible for organising the furniture storage area, ensuring rotation of stock, and working closely with the Logistics Officer to ensure smooth and timely delivery and collections. Note: This role will involve heavy lifting.


About Veterans at Ease’s Retail Enterprise

Veterans at Ease Retail Enterprise is a relatively new company that has been formed to work alongside the North East’s leading Military Mental Health Charity - Veterans at Ease.  Its main aims are to:

  • Provide a regular, sustainable income for the charity Veterans at Ease so that it can continue to provide neurolinguistic psychotherapy to its beneficiaries.
  • Provide a location for veterans and family members to volunteer – especially, but not exclusively, those who have been supported by Veterans at Ease and are looking for an opportunity to gain confidence, self-esteem and skills.
  • Provide an opportunity for employment – especially, but not exclusively, for those volunteers looking for paid employment.
  • Provide an informal drop-in seating area within each establishment where veterans and family members can “pull up a sandbag”, read about the organisation and ask questions about the services provided.

About the person

You will have the following skills and experience: 

  • Experience working in a charity retail environment 1 year minimum
  • Ability to carry out small furniture repairs
  • Experience with cash handling and reconciliation
  • Ability to understand issues related to working with volunteers
  • Ability to interpret and implement working practices and procedures (e.g. relating to staff and operational processes)
  • Able to work every Thursday, Friday and Saturday
  • Able to work additional hours as necessary, especially to cover holidays and sickness
  • Ability to lift and carry bags and boxes full of donated stock, including clothes and books, and furniture


About the Shareholder Charity

Veterans at Ease aims to relieve the mental and physical sickness of military and civil emergency veterans and their families through the provision of support, counselling and other activities; throughout the United Kingdom.

The organisation achieves this by providing bespoke one-to-one neurolinguistic psychotherapy to serving military personnel, reservists and veterans to help them overcome PTSD and other combat-related mental health issues. 
Established in 2010, Veterans at Ease is a UK-registered charity (1140832), a member of COBSEO and the proud recipient of The Queen’s Award for Voluntary Service.

Veterans at Ease Enterprise Ltd an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.


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